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HSG2020-11-10T04:09:28-06:00
IMPROVEMENT THROUGH TECHNOLOGY

CONSISTENT RESULTS

CONNECTING PEOPLE WITH TECHNOLOGY SOLUTIONS

Digital healthcare is a commitment to use technology to improve quality to give patients a better healthcare experience, optimize patient outcomes, speed delivery of patient services, and reduce the cost of healthcare services. NRC’s Healthcare Solutions Group helps providers and payers take advantage of technology to enhance the overall healthcare experience. Healthcare IT is in transition and at New Resources Consulting, our team is equipped with a deep understanding of the healthcare industry and practical insights into how to address today’s challenges. We are committed to utilizing the latest technology to give patients better healthcare experiences, speed delivery of patient services, and reduce the cost of providing healthcare by helping our clients simplify and rapidly grow their business intelligence and analytics capabilities. New Resources Consulting brings together an unparalleled network of credentialed IT professionals and real-world insight into successful IT. We offer a unique combination of Epic, Cerner, Allscripts, and McKesson experts, as well as a strong Oracle partnership with certified PeopleSoft consultants, allowing us to deliver more diverse and integrated solutions to your critical clinical, business and IT challenges.

Because our experience is our strength

We have been helping healthcare organizations improve quality, comply with mandates and increase profitability for years. Our seasoned and knowledgeable consultants with decades of combined industry experience enable us to understand the different environments and the unique challenges you face and then deliver a breadth of healthcare technology services and solutions.

Because we are holistic and flexible

We partner with you to create the best-fit solution. Whether it is integrating with existing staff to run a help desk or tackling an ICD-10, ERP Integration or other large-scale enterprise initiative, we can help you achieve your clinical, business and IT goals through scalable, modular options, including staff augmentation, workforce planning, project-based engagements all the way to fully outsourced solutions.

Because we are vendor agnostic

Our multi-disciplinary consultants can manage your technology projects or provide expertise and support during implementation, go live or upgrades of healthcare-specific applications, such as:

    • Epic
    • Cerner
    • AllScripts
    • McKesson

    EMR Consulting

    NRC has unique hands-on knowledge of all vital inpatient and outpatient vendor platforms, including Epic, Allscripts, Cerner, McKesson, MEDITECH, NextGen and more. Our full-lifecycle multi-project industry experts can provide assistance at every phase, including planning, design, building, testing, implementing, optimizing, reporting, training and support.

      • Streamlined workflows that enable reduction in operation costs
      • Improved adoption in the use of the technology
      • Greater use of technology to better access and understand data

      EMR & ERP Integration

      The implementation of EMR and ERP systems are two of the most immense and complex projects that health organizations undertake. It is crucial that these systems are integrated with the objective of providing the utmost business advantage. NRC provides a proven consulting partnership with professionals certified in multiple systems, a thorough understanding of relevant business processes, and the technical skills to successfully integrate the two intricate systems.

        • A more complete, secure electronic patient record
        • Improved revenue cycle and supply chain management
        • Integrated workflows that streamline processes for both the clinical and business sides

        EMR Training

        Healthcare IT initiatives require extensive time and attention. The ability of end users to gain proficiency and realize the system’s greatest potential, is just as important as the technology. NRC offers our clients a comprehensive training program to ensure that they are well prepared to effectively utilize their system. Our professionals are able to customize a learning solution to meet your organization’s specific training needs.

          • Specialized curriculum development
          • Multiple levels of training, including ‘train-the-trainer, end user, and super user’
          • “At the elbow” go-live support

          Managed Services

          As IT budgets tighten, it becomes more challenging for businesses of all magnitudes to manage IT resources and quickly respond to change. NRC’s Managed Services allows you to leverage continuous, seamless access to our consultants’ expertise so that you’re able to focus on core competencies and re-direct your resources. The offering provides additional value from your investments, more choice to deploy and control your business applications the way you desire, and confidence that they will perform– all without the extensive time and cost of onboarding resources or maintaining the expertise in-house.

            • Cost-effective access to product-specific, enterprise-level support
            • Improved customer service levels for application users
            • Confidence that your systems are continuously supported

            CAREERS

            Explore a rewarding career working for the Healthcare Solutions Group and help us transform the future of the healthcare industry. We’re building a growing organization dedicated to delivering the best healthcare IT consulting services and we’re looking to hire the brightest, most talented consultants to grow with us. In return, consultants enjoy a collaborative culture, supportive environment, invaluable experience, all while maintaining a healthy work-life balance.

              • Competitive compensation
              • Multiple employment mechanisms – salaried, hourly (w2 or 1099)
              • Company-funded health and dental benefits
              • Company paid life insurance
              • Short- and long-term disability benefits
              • Paid time off
              • Company funded 401k plan
              • Career plan development
              • Company-sponsored staff meetings
              • Company-sponsored social gatherings

              UPCOMING EVENTS

              • Running IT as a Business

              Running IT as a Business

              November 18th, 2020|Comments Off on Running IT as a Business

              Introduction The role of IT is constantly evolving [...]

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              IMPROVING BUSINESS THROUGH TECHNOLOGY

              FEATURED WEBINARS

              Our Webinar Series is a growing catalog of resources for our clients and partners. New webinars are added regularly and are completely free. Click the button below to take a look at our webinar catalog.

              More Coming Soon

              SUCCESS STORIES

              “Wake Forest Baptist Health had difficulty keeping current on their reporting demands. The backlog of more than 200 report requests had resulted in challenging customer relations with its providers, delayed updates to patient and financial data, and inefficiencies in the overall decision-making process. CPC was selected to perform an EMR report analysis, determining that the reporting issues were due to inefficient reporting processes and untrained staff. CPC streamlined the current Wake Forest reporting process by analyzing each current request, investigating its requirements, prioritizing its need, and producing or developing the report. The result was a reduction in current backlog from 200 requests to 20 requests within one year. In addition to restructuring the process, CPC mentored the Wake Forest staff on the new procedure, resulting in an increase of completed new reports by more than 50%.”

              Wake Forest Baptist Health

              “Wake Forest Baptist Health physicians and caregiving teams struggled with the complexity of their new EPIC EMR system. Wake Forest partnered with CPC for a pilot concept of EPIC Clinical Concierges. CPC’s EPIC credentialed staff were embedded among the providers to enable them to utilize the EMR product more efficiently and effectively in their daily activities. As a result, the Clinical Concierge Program has become a vital and long term piece of the support team at Wake Forest Baptist Health.”

              Wake Forest Baptist Health

              “Edward-Elmhurst Healthcare wanted to optimize the use of the Order Sets functionality within their EMR system. CPC worked directly with EEH’s Chief Medical Information Officer to increase decision support to make the Order Sets more user-friendly, add restrictions to suggest appropriate Order Sets based on diagnosis and problem lists, and develop base Order Sets common to most patients with specialty specific focuses (e.g. Pulmonary, Cardiac, etc.).”

              Edward-Elmhurst Healthcare

              “Children’s Hospital of Wisconsin employed both PeopleSoft and Epic systems in their overall inventory control. However, as each system had its own set of trained users and workflow processes, there was difficulty to accurately map transactions, find specific supply items, and check inventory balances. CPC was able to successfully integrate the PeopleSoft and Epic systems, allowing CHW the ability to reconcile inventory balances and improve inventory accuracy, eliminate redundant workflow processes, and enable users to increase productivity while maintaining data integrity.”

              Children’s Hospital of Wisconsin

              “A nationwide faith-based healthcare organization mandated that all of their ministries utilize PeopleSoft as their Supply Chain platform. To perform this significant project, the organization augmented their internal IT staff by utilizing multiple resources that are experts in healthcare supply chain, including data analysts, project managers, and supply chain module analysts.”

              Nationwide Faith-Based Healthcare

              “Our successful partnership with Edward-Elmhurst Health is a result of intelligent staffing and technology implementation. Upon entering, we staffed EEH with hand-selected project managers, epic application coordinators, and instruction designers, all of whom helped with the data migration from Allscripts to Epic, including ambulatory and inpatient information. Since our relationship began, we’ve helped facilitate the Elmhurst acquisition and enjoyed 8 years as a trusted vendor.”

              Edward-Elmhurst Health

              “New Resources Consulting’s Healthcare Solutions Group lent a hand to Akron Children’s Hospital by providing Application Coordinators, Instructional Designers, a Go-Live Coordinator, and oversaw the entire cut-over process. By staffing ACH with 85 specialized personnel, including support personnel and writing experts, we’ve fostered a successful 6-year relationship.”

              Akron Children’s Hospital

              “Our Healthcare Solutions Group has developed and nurtured an 8-year trusted partner relationship with Hospital Sisters Health System by aiding in Initial Epic Implementation and ongoing system maintenance. Our services provided coordinators for Willow, ClinDoc, Revenue Cycle, Orders, AMB, and Lab processes as well as eliminated patient record redundancy, implemented PRN or Managed Services contracts, and completed ENR – ERP Integrations via PeopleSoft and Epic.”

              Hospital Sisters Health System

              “Our 6-year trusted partnership with Wake Forest Baptist Health is the result of intuitive implementation and intelligent consultation. NRC’s Healthcare Solutions Group provided Epic Application Coordinators for Willow, ClinDoc, Revenue Cycle, Orders, AMB, and the Lab, helped staff PM shifts, outsourced Managed Services via PeopleSoft, and helped implement a Clinical Concierge program, which provided 1:1 support and optimization. HSG also provided customized app development, reporting and analytics, application retirement, and Legacy Systems support.”

              Wake Forest Baptist Health

              “Our decade-long relationship with Aurora has helped facilitate a partnership with Advocate, in which Healthcare Solutions Group has provided 10 principal trainers, both ambulatory and inpatient, and 25 credentialed trainers, who have taught 8,000+ end-users. Advocate required an extremely aggressive ambulatory install schedule as well as EMR and ERP restructuring, which HSG completed through the intelligent application of PeopleSoft and Epic systems. ”

              Advocate Aurora Health

              “Our 4-year relationship with Ascension has consisted of initial implementation and follow-up work, monitoring, and maintenance. Healthcare Solutions Group was involved at a Program Management level of a national implementation of PeopleSoft’s supply chain modules; HSG also helped in EMR and ERP integration as well as staffed functional and technical experts. ”

              Ascension

              “Healthcare Solutions Group has helped Cedars-Sinai with its Oracle Cloud implementations by providing technical and practical staff for Oracle Cloud Human Capital Management, as well as project managers. Our 2-year relationship continues to grow and evolve with the needs of our valued client.”

              Cedars-Sinai

              “Healthcare Solutions Group implemented PeopleSoft, Managed Services, and vital portions of Epic for UW Health to ease their transition to the Cloud. HSG also provided minor staffing accommodations and Oracle Cloud support.”

              UW-Health

              “New Resources Consulting’s HSG is proud to have helped Beth Israel Deaconess Medical Center with its PeopleSoft Managed Services.”

              Beth Israel Deaconess Medical Center

              “HSG was happy to help Froedert & the Medical College of Wisconsin with their initial set up and coaching of PMO by supplementing their general staffing needs as well as offering guidance on some project work. We were able to provide trainers and analysts to help with Epic staffing, as well as general technology staffing for ETL and analytics.”

              Froedtert Medical College of Wisconsin

              “New Resources Consulting’s Healthcare Solutions Group provided Epic analysts and credentialed trainer staffing for DuPage Medical Group, as well as MyChart optimization and support, new provider training, and education & training materials for system creation and updating.”

              DUPAGE MEDICAL GROUP

              always moving in directions that provide value to our clients

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