In today’s business world, having agility within a business-unit partnership is critical for success. IT is crucial in making that success occur. A recent survey states 72% of business leaders believe their company’s ability to respond rapidly to change will make the difference between success and failure. That’s why now, more than ever, IT organizations must transform from a cost/service center to a business partner. This presentation will discuss the challenges, changes, and opportunities on the journey into this new operating model.